POLICIES
Service Terms & Policies
No Long-Term Contracts
There are no long-term contracts required. Either the client or Charlene Diaz Consulting Group, LLC may cancel services at any time.
Package purchases reserve support time based on the number of hours purchased. Deposits are used to secure calendar availability and begin preparation for services.
Virtual Service Deposit Policy
A $110 non-refundable deposit is required for all virtual administrative support packages and à la carte virtual services. This deposit equals the 2-hour minimum service rate and is required to reserve time on the business calendar.
The non-refundable deposit may be applied toward the client’s total package or service balance, unless otherwise stated in the invoice or service agreement.
On-Site Deposit Policy
On-site services require a 50% non-refundable deposit based on the total estimated invoice. The estimated invoice may include scheduled service hours, travel time, airfare, lodging, transportation, parking, mileage, and other approved travel-related expenses, if applicable.
The 50% deposit is required to:
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Reserve Calendar Time: Blocks the requested date and time for the client’s on-site support
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Begin Preparation: Allows time for planning, coordination, and review of client needs
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Support Travel Coordination: May be used toward travel arrangements or travel-related planning, when applicable
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Confirm Client Commitment: Ensures the requested on-site support is formally reserved
Because on-site services require advance scheduling, preparation, and possible travel arrangements, the 50% deposit is non-refundable if the client cancels.
On-Site Travel Expenses
When on-site services require travel, the client may be responsible for approved travel-related expenses, including but not limited to:
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Airfare: Round-trip airfare, if air travel is required
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Lodging: Hotel or other lodging required for the service period
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Transportation: Rental car, rideshare, taxi, shuttle, or other local transportation
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Mileage: Mileage reimbursement for approved business travel by vehicle
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Parking/Tolls: Parking fees, tolls, or related transportation expenses
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Other Approved Travel Costs: Any other travel-related expenses approved in advance
Travel expenses will be included in the estimated invoice when known or billed separately if incurred after the initial invoice.
Disclaimer
All services are subject to availability and approval by Charlene Diaz Consulting Group, LLC. Package hours, pricing, deposits, and service terms should be confirmed at the time of booking. Deposits are non-refundable because they reserve time on the business calendar and allow preparation to begin.
On-Site Cancellation Policy
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Cancellation Timing
Cancellation before travel or expenses are incurred
What Happens to the Deposit
The 50% deposit is retained and is non-refundable
Additional Client Responsibility
No additional amount is due unless otherwise stated in the invoice or service agreement
Cancellation Timing
Cancellation after travel expenses are incurred but before on-site arrival
What Happens to the Deposit
The 50% deposit is retained and may be applied toward incurred expenses
Additional Client Responsibility
Client is responsible for any remaining balance for airfare, lodging, transportation, parking, mileage, or other approved travel-related expenses not covered by the deposit, plus the 2-hour minimum on-site service fee
Cancellation Timing
Cancellation after on-site arrival
What Happens to the Deposit
The 50% deposit is retained and may be applied toward the final balance
Additional Client Responsibility
Client is responsible for all incurred travel expenses, round-trip travel time, and any services already performed, billed at $90/hour